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Upgrades

Upgrade/downgrade process​

  1. User purchases new plan
  2. User clicks activation link
  3. System detects existing subscription
  4. User confirms: /upgradeACTIVATION_CODE
  5. Old subscription cancelled, unused messages transfer as extra messages
note

Only current month's unused messages transfer. For annual plans, remaining prepaid months are lost (most owners issue a partial refund for the unused months).

User has 2 active subscriptions​

This can happen if upgrade wasn't confirmed. User needs to click the activation link again and then when prompted by Buddy, run:

/upgradeSOME_CODE

Or cancel the old one manually in Stripe and tell user to click the activation link again.